TRANSIT TIMES

COVID-19 ALERT
Our business is adapting to the challenges presented by the pandemic, which means our normal practice of delivery has been impacted. As a result, we’re experiencing substantial delays in our network.

DOMESTIC - AUSTRALIA POST (Australia)

  • Australian DOMESTIC Express: 1-3 Business days 
    Please note: During this time, Aus Post is unable to guarantee next business day delivery

INTERNATIONAL SHIPPING (NZ and All other countries) 

  • DHL Express  3-4 Business days
  • International Express 3-5 Business days
  • Standard international USA 6-10 Business days
  • Standard international EU & UK 4-12 business days

SHIPPING INFORMATION

  • Please allow 24-48 hours for processing orders and to receive tracking number/confirmation of order shipment.
  • We are not liable for incorrect information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.
  • All unclaimed / undeliverable parcels that are returned back to us will be shipped back at the customer's own expense. 
  • Lahana Swim is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended.
  • Lahana Swim does not ship to PO Boxes to countries other than Australia

Every order is supplied with a tracking number

 CUSTOMS IMPORT DUTY & TAXES

  • Please note that Lahana Swim is not liable for customs clearance fees that are required by your country, we also are not responsible for the delay in delivery caused by customs.
  • All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
  • To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "Merchandise".
  • We are also prohibited by law from marking the order as a "Gift", even if the order is placed with the intention of sending to a gift recipient. 

If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.