Frequently Asked Questions

Returns
Shipping
Sizing
Product Care

Returns

RETURNS

 POLICY

  • We accept tops to be returned for store credit. Bottoms or One-pieces will not be accepted due to hygiene concerns unless the item is faulty ( See below)
  • Please email info@lahanaswim.com with your order number, the reason for return, full name, and email address you utilised to place your order if you wish to exchange an item.
  • All returns must be post stamped within 14 days of receiving your order.
  • Store credit will be issued within 3 days of receiving your return and can be used to purchase another size/item by placing another order online.
  • Refunds will only be offered in the event of a manufacturing fault, and the item cannot be replaced or mended.
  • Items purchased on sale cannot be returned for store credit unless of a manufacturing fault; sale items also include any items purchased with a promotional discount code.
  • Lahana Swim is not responsible for the cost of return shipping.

IN THE EVENT OF A FAULTY ITEM

  • Please email info@lahanaswim.com within 7 days of delivery so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. We will require the item to be returned within 7 days from the date of shipment. 
  • Please do not use any faulty items. Items must be in original condition and must not have been worn, altered or washed. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund or store credit will be issued.

Canceled ORDERS

  • Orders can only be canceled if it has not been processed. Canceled orders will be issued store credit. If you wish to cancel only one item out of your order and have the rest shipped, store credit will be granted for the cost of that item.

 

Shipping

SHIPPING

TRANSIT TIMES

DOMESTIC - AUSTRALIA POST (Australia)

  • Australian DOMESTIC Express: 1-3 Business days
  • Australian DOMESTIC Standard: 4-8 Business days

WORLDWIDE - DHL EXPRESS (any countries other than Australia)

  • DHL Express service WORLDWIDE 3-4 Business days. 

** We are unable to ship to Russia **

  • Please allow 24 hours for processing orders and to receive tracking number/confirmation of order shipment.
  • We are not liable for wrong information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund. You as a customer are responsible to make sure all shipping information is accurate before finalising your order.
  • All unclaimed / un-deliverable parcels that are returned back to us will be shipped back at the customers own expense. 
  •  Lahana Swim is not liable if your parcel is stolen if you requested a safe drop or wrote a delivery instruction to leave your parcel unattended.
  • Lahana Swim does not ship to PO Boxes

Every order is supplied with a tracking number



 CUSTOMS IMPORT DUTY & TAXES

  • Please note that Lahana Swim is not liable for customs clearance fees that are required by your country, we also are not responsible for the delay in delivery caused by customs.
  • All prices online do not include any of these customs clearance fees. Please familiarise yourself with your country's customs charges and levies prior to placing an order.
  • Please keep an eye on your shipment with the tracking number provided to avoid delays, Lahana Swim is not responsible if you are not notified by your country's postal authority.
  • To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "Merchandise".
  • We are also prohibited by law from marking the order as a "Gift", even if the order is placed with the intention of sending to a gift recipient. 

 


If you choose to reject/refuse delivery due to customs fees there will be a $25 return fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.

Sizing

SIZING

Our sizing varies for each style. Please note that all ranges fall under different categories and colour shades may vary from range to range.

La Luxe Range

Please see individual product details for sizing and cut tips. The La Luxe range runs true to size. Please note this range is cheeky and minimal. If you prefer more coverage, please move up one size as the tops are adjustable and the bottoms have a beautiful stretch.

Minimal Range

Please see individual descriptions of sizing as each style in this range varies and has its own recommendations.

 

 

 

 

Product Care

Product & Stock

CARING FOR YOUR BEAUTIFUL LAHANASWIM

CARING FOR YOUR SWIMWEAR IS IMPORTANT. MAKE SURE YOU FOLLOW THE SIMPLE STEPS TO KEEPING YOUR SWIMWEAR CLEAN AND FRESH.

  • Do not iron or leave in the sun.
  • Hand wash in cold water and rinse thoroughly with cold water, especially if sunscreen is worn. 
  • Lay flat out of direct sunlight to dry.
  • Make sure after leaving the beach that all sand is removed from garment as this can dry out the fabric.
  • Do not dry clean or wash in warm or hot water.
  • Store in a dry place where air frequently flows to avoid moisture from building in garments.
  • Do not leave in direct sunlight- this may cause the colour to fade and damage the material.
  • Items with Zips we advise to rinse thoroughly and not to leave the item with salt water or sand in/on it.

WEAR WITH SASS!

WE LOVE YOU IN LAHANASWIM

Most Common Questions

How long will my Delivery take? Chevron Down

Australian DOMESTIC EXPRESS: 1-3 Business days

WORLDWIDE - DHL EXPRESS (any countries other than Australia) DHL Express service WORLDWIDE 3-4 Business days.

CAN I CHANGE MY ORDER ONCE IT'S PLACED? Chevron Down

Unfortunately, once an order has been placed we can't make any changes. If you wish to cancel your order, please email info@lahanaswim.com immediately as we only have a small window to be able to do so.

Can I return my top for a refund? Chevron Down

Store credit will be issued for returned items. Refunds will only be offered in the event of a manufacturing fault, and the item cannot be replaced or mended.



If you wish to return your top, please email info@lahanaswim.com with your order number, full name and reason for return.

Once we receive your return request, we will respond to confirm your return, along with a returns form to include in your parcel.

I HAVE NOT RECEIVED A SHIPPING OR CONFIRMATION EMAIL Chevron Down

Please be sure to check your junk mail or spam folder if your confirmation email does not appear in your inbox. If you still have not received your email, please email us at info@lahanaswim.com so we can help you out!

WHEN WILL MY ORDER BE SHIPPED? Chevron Down

We aim to have all orders shipped out within 24 hours of them being placed. Any orders placed on the weekend or a public holiday will be dispatched the following business day.

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